Though we strive to give you a great buying/purchase experience each time you shop with us, but since the products cannot be used by other customers/consumers, upon return due to hygiene related issues or factors, we don’t accept return of the products once order is delivered.
However, in certain conditions or issues with the product like leakage, expired, broken or receipt of damaged/different products, we can initiate an exchange order.
Please follow the below mentioned procedures:
- Raise a return/replacement request within 7 days from the date of delivery, if you’ve received wrong, or expired product(s).
- In case of damaged/ missing product(s), raise a return/ replacement request within 24 hours from the date of delivery.
- We will review your return request.
- After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- In case our reverse pick up service is not available at your location, you will need to self-ship the
product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM / Google pay or Karrot Wallet. - After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Conditions under which you can return/ replace the product :
● Wrong product delivered
● Expired product delivered
● Damaged product delivered – Physical damage/ tampered product.
● Incomplete order – missing products
Conditions under which the return/ replace the product will not be accepted :
● Opened/ used/ altered products.
● Original packaging (mono cartons, labels, etc.) missing.
● The return/ replacement request is generated after 7 days from the date of delivery.
● The damaged/ missing product is reported after 2 days from the date of delivery.
● Any damages to the product due to neglect, improper usage or wrong application will not be
covered; under our Exchange / Returns Policy.
Returns process :-
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been
received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, the refund will be initiated.
Order Cancellation
You can cancel order by login into My account section before the shipping of the product. You just need to follow the process.
OR
Please call us on 1800-208-9971 (Mon – Fri – 9 am to 6 pm), and we will help you in canceling the order.
Note :- Karrot cosmetics reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note – Orders can be only canceled till the status is “Ready to Ship”.
Receiving the refund for my canceled or returned product :-
In case of prepaid orders, money will be returned to the bank account/ credit/debit card/ wallet or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
Time to get refund for a canceled order or returned product :-
We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.